Privacy Policy

At Benny Hancock Ltd, we are committed to protecting your personal information and respecting your privacy. It is your personal data and we respect that.

This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us or which we collect about you when you interact with us.

We want you to be fully informed about how we use your data, how we keep it secure and your rights.

 We trust this Privacy Policy will answer any questions you have, but if not, please do get in touch with us directly at customercare@bennyhancock.com or using the contact details provided at the end of this Privacy Policy.

It is likely that we will need to update this Privacy Policy from time to time by updating this page. We will notify you of any significant changes, but would encourage you to come back and review it from time to time.

ABOUT US

This Privacy Policy is provided by Benny Hancock Ltd (referred to as “we”, “us”or “our”in this Privacy Policy). We are the data controller of any personal data we collect about you in the UK, and we are responsible for the Benny Hancock Ltd Website (www.bennyhancock.com) and any orders placed by customers on the Website.

When you place an order on the Website, you are contracting with Benny Hancock Ltd.

SHARING YOUR DATA WITH TRUSTED THIRD PARTIES

We share your personal data with trusted third parties to allow us to provide our services to you. When we do share your data with these third parties we only provide the information they need to perform the service. We have written contracts in place with them to ensure they only use your data for the purpose we specify to them and that your privacy is secure and respected.

These trusted third parties include the following:

DESCRIPTION

EXAMPLES

Companies that help us fulfil your orders and, where required, get your

purchases to you, such as delivery couriers and payment providers

 

Examples, Royal Mail, DPD, Borderfree, Stripe, PayPal

Professional service providers such as website hosting providers, system

providers, website analytics providers, advertisers and appointment booking

providers, who help us run our business

 

Examples, Booking Bug, Google Analytics, Doubleclick, Magento.

Direct marketing companies who help us manage our electronic

communications with you.

 

Examples, Dotmailer, Ometria, Moveable ink.

Social Media or Web platforms to show you products that might interest you

while you’re browsing the internet

 

Examples, Facebook, Instagram, YouTube

Companies who send segmented, personalised marketing communications

 on our behalf

 

Examples, Qubit, Revel, Implicit Design

Credit reference agencies, law enforcement and fraud prevention agencies,

so that we can help tackle fraud

Examples, Stripe, PayPal

 

We may also share your personal data in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions.

We may be required to share your personal data with the police, administrative authorities (such as HMRC) or other enforcement, regulatory or Government bodies, where we are legally obliged to do so.

We will only share your personal data with third parties (including our group companies) for them to use for their own direct marketing purposes when you have given your consent for us to do so.

Information we receive from 3rdParties

We may receive information about you from third parties, such as partners we run competitions and events with, for example, our Retail Partners and trade shows or from other organisations we work with, or from publicly available sources, such as Companies House, or information which is published in the media.

Depending on your settings or the privacy policies of social media or messaging services, such as Facebook, Twitter or WhatsApp, we may collect information about you from these sources, with your permission.

We may combine the information you have given us, with information obtained from other sources, but we will only do this when we have a lawful basis to do so. 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Seeing advertisements for our website Online

We, like many other companies, target Benny Hancock ads and banners when you are browsing on apps and other websites. We do this by way of various ad exchanges and digital marketing networks. We use various advertising technologies, for instance, ad tag, cookies, pixels, identifiers and web beacons. We also use services offered by some sites and social networks, for example, Facebook's Custom Audiences. The ads and banners you see are based on information that we hold about you, or on your prior use of our Website, for example, products you have browsed previously, content you have read on our Website, or on Benny Hancock banners or ads that you have engaged with in the past.

Non Uk Customers 

If you are based outside the UK and place an order on the Website, your personal data will be accessed in the UK by Benny Hancock Ltd and the third parties detailed above.

Security

We are committed to ensuring that your personal data is secure , In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, contractual and managerial procedures, , to safe guard and secure information we collect online to protect your personal data. Our employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

How to unsubscribe 

We love keeping you up-to-date by email about our latest products, services, and offers but if you decide that you don’t want to receive these communications at any point, you can unsubscribe as follows:

Email us at: customercare@bennyhancock.com or click on the unsubscribe button on the bottom of any email we send you. If you have an account with us, you can also unsubscribe by going to the Account Information page on the Benny Hancock website, clicking on Newsletters, and unsubscribing to general subscription. 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Children

Customers need to be over 18 to create an account with us or to sign up for our newsletter. We will not knowingly collect data about under 18s and if you are under 18, please do not provide us with your personal information. We would ask parents to please ensure that their children that are under 18 do not provide us with any personal information without their permission. If you believe that a child who is under 18 has provided personal data to us, please contact us, using the details below and we will seek to delete that data from our systems.